Acceptable Use Policy

1. Who We Are

We are Techup AI (operating as Answera Voice) ("Company," "we," "us," "our"), registered in Pakistan. We operate answeravoice.com and all related products and services (collectively, the "Services").

2. Use of the Services

By using the Services, you warrant that you will comply with this Policy and all applicable laws and regulations.

You may not:

• Systematically retrieve data or content from the Services to compile collections, databases, or directories without our prior written permission
• Make unauthorised use of the Services, including collecting usernames or email addresses for the purpose of sending unsolicited communications, or creating accounts by automated means or under false pretences
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Engage in unauthorised framing of or linking to the Services
• Trick, defraud, or mislead us or other users, especially in any attempt to obtain sensitive account information such as passwords
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use automated systems, data mining tools, robots, scrapers, spiders, or similar data gathering or extraction tools without our prior written permission
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
• Impersonate another user or person, or use another user's username
• Use any information obtained from the Services to harass, abuse, or harm another person
• Use the Services in any manner that could be construed as competing with us, or for any revenue-generating endeavour without our prior written consent
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up part of the Services, except as permitted by applicable law
• Attempt to bypass any measures designed to prevent or restrict access to the Services
• Harass, annoy, intimidate, or threaten any of our employees, agents, or contractors
• Delete or alter any copyright or other proprietary rights notices from any content
• Copy or adapt the Services' software, including but not limited to HTML, JavaScript, or other code
• Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services
• Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
• Use the Services in any manner inconsistent with applicable laws or regulations

3. Subscription Service — Additional Prohibitions

Because Answera Voice provides AI-powered voice agents capable of conducting live telephone conversations, the following additional prohibitions apply to all subscribers:

• Provide or make the Services available to a third party without our prior written consent
• Intercept data not intended for you
• Damage, reveal, or alter any other user's data
• Reconstruct or attempt to discover any source code or algorithms underlying the Services
• Use the platform to make spam calls, robocalls, or any unsolicited automated calls to individuals or businesses
• Use the AI voice agent to impersonate any person, business, or entity in a deceptive or fraudulent manner
• Use the platform for any unlawful purpose or in violation of applicable telecommunications regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and FCC rules
• Deploy the AI voice agent in a manner that violates Twilio's or Retell AI's acceptable use policies, as updated from time to time
• Attempt to manipulate, jailbreak, or otherwise circumvent the AI voice agent's intended behaviour or safety constraints

4. Consequences of Breaching This Policy

The consequences of breaching this Policy will vary depending on the severity of the breach and the user's history on the Services. We may take any of the following actions:

• Issue a warning in the case of minor or first-time breaches
• Suspend or terminate your access to and use of the Services for serious or repeated breaches
• Disable or delete your account
• Notify law enforcement or initiate legal proceedings where we believe there is a genuine risk to an individual or a threat to public safety

We exclude liability for all actions we take in response to breaches of this Policy. The actions described in this Policy are not exhaustive, and we may take any other action we reasonably deem appropriate.

5. Contact Us

If you have questions or concerns about this Policy, please contact us at hello@answeravoice.com.